Our help desk services include system support and tiered levels of help desk support to respond to system problems and incidents reported by end users.

Process areas for help desk support include:

•Detecting and recording incident

•Classifying issue and providing initial support

•Communicating service request to technical team

•Investigating and diagnosing the problem

•Ensuring resolution and recovery

•Closing the incident after the customer is satisfied

•Monitoring, tracking, communicating, and providing statistical reporting